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Dr. Claudia Steinke

Dr. Claudia Steinke

Claudia Steinke is an Assistant Professor in the Faculties of Management and Health Sciences at the University of Lethbridge and a practicing registered nurse. Claudia is an active researcher and has conducted research for a number of professors, academic institutions and organizations throughout Western Canada. She has a bachelor of science in nursing degree from the University of British Columbia, a master of science in management degree from the University of Lethbridge and doctorate in business and public administration from the University of Victoria. Her doctoral research entitled ‘Service Design in the ER’ focused on applying a service industry perspective to the design of health services in emergency rooms. Her work merges the fields of organizational theory and design, health care management, service management and operations, and architecture. She has a particular interest in developing a climate for service within health care, and the physical design of organizations.

Canada